Improvement of local government services in Bosnia and Herzegovina

Timespan: March 2013 – February 2014

Donor: Open Society Fund Bosnia and Herzegovina

Applicant: Local Democracy Agency Mostar (Mostar / Bosnia and Herzegovina)

Partners: Mostar City Council and Administration of City of Mostar

Description: In continuation of the project “Monitoring of Public Services at the Local Level – Citizens and Local Government Together for Better Services”, the Local Democracy Agency (LDA) Mostar in 2013 is implementing the project “Improvement of Local Government Services in BiH”.

General objective: Improving the responsibilities of local authorities in providing public services / enhancing the quality of life of citizens through effective involvement of informed citizens in the process of creating and implementing local policies, based on the results of PULS.

Specific objectives:

Mostar:

• To improve communication between citizens and councillors
• Improve the capacity of local communities Commissioner 
• To increase awareness of citizens about local government jurisdictions

Jablanica:

• To increase awareness of citizens and the newly elected councillors research citizen satisfaction with public services at the local level 
• To improve communication between citizens and councillors
• Improve the capacity of local communities and the Commissioner of NGOs in the project area with the aim of improving the quality of life of citizens

Konjic: 

• To increase awareness of citizens and the newly elected councillors research citizen satisfaction with public services at the local level
• Improve the capacity of local communities and the Commissioner of NGOs in the project area with the aim of improving the quality of life of citizens of
• To increase awareness of citizens about local government jurisdictions

Target groups – Citizens in three selected local government units in the Herzegovina – Neretva county, which will be included in the main project activities – Local government units (three units: Mostar, Konjic and Jablanica) – NGO representatives from Herzegovina-Neretva County – representatives of governments other municipality, that the same could be used as an example of good practice – citizens of other municipalities in the Federation of Bosnia and Herzegovina – Media

REPORTS

Report for the Municipality of Jablanica:
A report from the municipality of Jablanica

Report for the municipality of Konjic:
A report from the municipality of Konjic

Report for the City of Mostar:
A report for the City of Mostar

Audio Tracks

Audio recording of the public forums held in Jablanica:
audio recording >>

Audio recording of the public forums held in Konjic:
audio recording >>